Change Management for Customer Success

SuccessTRAINING Team Plan Only.

We are thrilled to announce the availability of the first Elective Course to be offered and the first course produced by a partner in our Open Learning initiative.

Our new Change Management for Customer Success course is now available to SuccessTRAINING Team subscribers as an Elective Course on our Learning Platform.

In your position as a Customer Success Manager, you play a crucial role in managing organizational change during key phases in the customer lifecycle and this course is designed to give you a foundational understanding of how to manage through that change and increase your likelihood of success.

In this course, we explore the concept of change management and, specifically, how it applies to Customer Success. Upon completion of this course, you will better understand how to assess, plan for, communicate and lead change so that you are able to achieve your desired outcomes.

To get started on this new course, visit the Elective Courses section of the Learning Platform.