MoT #19: Building Empathy in CSMs

Solo & Team Plans (except Launch).

In our latest Moments of Truth episode (#19), Michael Fluvio from Procore talks about the importance of empathy, and some techniques his team uses to better understand the customer perspective.

Episode #19, “Building Empathy in CSMs” is available today in the “Moments of Truth” section of SuccessCOACHING. Click here to view