An updated version of the course CCSM-112: Understanding Customer Success Metrics is now available. The course content has been updated, enhanced and clarified based on learner feedback.
The new version of CCSM-112: Understanding Customer Success Metrics also features our newly updated look and feel for our learning materials. The instructor for the new version of the course is Andrew Marks.
Included in the updated version of the course are updated:
- Learner Assessment Questions
- Slide Handouts
- Learning Checkpoint Questions
- Video Lessons
- New Certification Exam Questions
- Manager Implementation Guide